Shipping policy
Domestic shipping
JupiGlow offers free standard shipping on orders delivered within the United States.
International shipping
International shipping is available to supported destinations. Shipping charges vary by location and are displayed at checkout before you complete your purchase.
If your destination is unavailable at checkout, please contact lookingsharpbusiness@gmail.com for assistance.
Order processing and delivery
Processing and delivery times vary by product and destination. Please review any estimates shown on the product page or at checkout before ordering. Contact us before purchasing if you need an item by a particular date.
Delivery estimates are not guaranteed arrival dates. Carrier disruptions, customs processing, holidays, and other circumstances may affect delivery.
If we cannot ship within the stated timeframe—or within 30 days when no shipment timeframe was stated—we will notify you and provide the option to agree to a delay or cancel for a full refund, as required by applicable law.
Shipment updates
We will send a shipment confirmation to the email address provided with your order. Where tracking is available, the confirmation will include tracking information. Tracking updates may take time to appear after a label is created.
Orders containing multiple items may arrive in separate packages.
Customs, duties, and import taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country or carrier. Unless expressly included at checkout, these charges are the customer’s responsibility and are separate from our shipping charges.
Customs clearance may affect delivery times.
Shipping address changes
Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We will try to update the address, but changes may not be possible once processing or shipping has begun.
If an order is returned because of an incorrect or incomplete address, we will contact you about available options and disclose any applicable reshipping costs before proceeding.
Delayed, missing, or damaged shipments
If your order appears lost, arrives damaged, or is marked delivered but cannot be located, contact lookingsharpbusiness@gmail.com with your order number.
We will help investigate with the carrier and arrange an appropriate resolution. Nothing in this policy limits your rights concerning undelivered or damaged goods.
Returns
We offer a 30-day money-back guarantee on eligible returns. Please review our Return and Refund Policy for eligibility, instructions, and refund details.
Contact
JupiGlow
Email: lookingsharpbusiness@gmail.com
Phone: +1 (334) 578-4954
Business address: 7944 Atlanta Highway, Montgomery, AL 36117, United States